Payment and Shipping Policy
1. Introduction
At Main Phase we aim to provide a seamless shopping experience. This Payment and Shipping Policy outlines the methods of payment we accept and details our shipping processes.
2. Payment Methods
We offer a variety of secure payment methods to suit your preferences:
Credit/Debit Cards: We accept Visa, MasterCard, American Express, and Discover.
PayPal: Use your PayPal account for a secure and convenient payment option.
Bank Transfers: Contact us at info@mainphase.nl for bank transfer details.
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2.1. Payment Security
We prioritize your security. All transactions are processed through secure gateways and encrypted for your protection. We do not store your payment information on our servers.
3. Order Processing
3.1. Order Confirmation
After placing an order, you will receive an order confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us at info@mainphase.nl.
3.2. Order Processing Time
Orders are typically processed within 2 business days. During peak times or sales events, processing may take longer. You will receive a notification once your order has been shipped.
4. Shipping Information
4.1. Shipping Destinations
We ship to most of Europe. If your location is not listed, please contact us to discuss possible arrangements.
4.2. Shipping Methods and Costs
We offer the following shipping methods:
- Standard Shipping within The Netherlands: Estimated delivery time is 1-2 business days. Cost: € 6,95
- Standard Shipping to Belgium: Estimated delivery time is 2-4 business days. Cost € 7,95
- Standard Shipping to Germany: Estimated delivery time is 2-4 business days. Cost € 7,95
- Standard Shipping Mailbox Parcel to The Netherlands: Estimated delivery time is 1-2 business days. Cost € 4,75. This option is only available for TCG cards.
4.3. Free Shipping
We offer free standard shipping on orders over €100. This offer is available for Netherlands, Belgium and Germany.
4.4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your order on the carrier's website.
4.5 Pick up
It’s also possible to pick up your order. You will receive an email from us when your order is ready to be picked up. The address where you can pick up your order is: Parijsboulevard 255 6135 LJ Sittard.
5. Shipping Policies
5.1. Delivery Times
Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances, such as weather conditions or customs processing for international orders.
5.2. Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or outdated addresses provided by the customer.
5.3. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at info@mainphase.nl. We will work with the carrier to resolve the issue and ensure you receive your order.
5.4. Customs and Import Duties
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the item price or shipping cost.
6. Contact Us
If you have any questions about our Payment and Shipping Policy, please contact us at:
Main Phase
Parijsboulevard 255
6135LJ Sittard, The Netherlands
info@mainphase.nl
+31 6 23861940
Business hours: From Monday to Friday between 09:00 - 17:00
